Terms & Conditions of Use

TERMS OF USE

General Information

The use of webpages and services provided to the visitor/user by the webpage www.techbox.com.gr, requires your unreserved agreement with the following terms of use, which are valid for the entirety of the content of this specific webpage. Consequently, the visitor/user is required to thoroughly read said terms prior to using the services of this webpage and, if they do not consent, they ought not to make use of the services and content of said webpage. The visitor/user is requested to check the content of the terms of use for possible alterations. Continuation of use of the webpage www.techbox.com.gr even following said alterations signifies the unreserved, on behalf of the visitor/user, acceptance of those terms.

Our company’s goal is the best possible service of our customers. This particular online shop enables our customers but also all Internet users to be instantly informed on the products our company provides and make their purchases online.

Personal Data Protection Policy

Our company has created the current webpage with the sole purpose of providing service to its customers. The webpage www.techbox.com.gr is simple and user-friendly, while it has been designed in a way that corresponds to the specific needs of each user. For your better service, it is important that you, our customer, understand that you will have to provide us with certain information which concern the processing of your order and which are safeguarded by us. The processing of personal data takes place in compliance with the provisions of the General Data Protection Regulation (GDPR 2016/679), the provisions of law no. 4624/2019, as in force in each case, of more specific national or European legislation, if any, for certain aspects, as well as for the protection of personal data and private life in the field of electronic communications (law no. 3471/2006, as in force in each case) and the Decisions of the Hellenic Data Protection Authority (DPA). This company is GDPR compliant.

Data Privacy Statement

In order to perform any transaction via the e-shop of our company and place the product orders, the provision of certain personal data of the customer will be required. During order placement, the full name, shipping address, billing address (in the case it is different from the shipping address), invoicing information (in case invoice payment has been selected), a phone number, your e-mail account and, in case the payment takes place via credit card, the number, expiration date of the card and the three digit security code (CVV).

The current Data Privacy Statement and the attached Terms and Conditions of Use of the present webpage describe the collection of data system used by www.techbox.com.gr, the use of said data by us and the terms and conditions of use of this webpage. The current Data Privacy Statement refers exclusively to the personal data you provide us with during your order placements on this webpage.

Data Collection

The information willingly provided by the users of said webpage is being used by www.techbox.com.gr, in order for its users to have a direct and substantial communication with the store, to be provided with answers regarding certain questions they pose and to have their orders processed and executed. The information collected by www.techbox.com.gr via its webpage is intended to measure the webpage traffic, to define customer requirements for more products and to facilitate the transactions with the company. Furthermore, www.techbox.com.gr does not distribute to any other organization or partner not connected to it the e-mail addresses or any other information regarding its users and customers, except to direct partners during the processing of orders.

The www.techbox.com.gr has designed its webpage in a way that users are able to visit without having to disclose their identity unless they wish to do so. It is only required that the visitors of our webpage provide us with their personal data in case they wish to order (a) product(s), to subscribe to our page and/or to send an e-mail to www.texhbox.com.gr.

Access to Data

Every order processing requires the collection of personal data, for the delivery or reservation of an order. Furthermore, the use of credit card, for the billing of which legal holder identity documentation is required only the first time, is totally safe. Whichever document certifies and declares the identity of the customer remains strictly confidential and is checked solely by the authorized department of www.techbox.com.gr in charge. The submission of your personal data on your behalf signifies that you consent to the usage of said data by the employees of www.techbox.com.gr for the purposes mentioned above. The www.techbox.com.gr requires of its employees and the webmasters of the page to provide its users/customers with the security standard mentioned in the current Data Privacy Statement. In no other case can www.techbox.com.gr share your personal data without your former consent, unless that is required via the legal process. Please note that, under certain conditions, the collection, use and disclosure of your personal data, which have been collected online without your former consent is allowed or imposed by law or on the basis of a court judgement (for example in case of a court ruling or after the Prosecutor’s order or in the context of preliminary interrogation, etc).

Use of collected Data

The www.techbox.com.gr collects five types of information regarding the users: (1) data the user provides us with during their subscription as a customer, (2) data the user provides us with so as www.techbox.com.gr processes their order, (3) data the user provides us with when participating in contests that occasionally take place, (4) data the user provides us with for the activation of communication and internet services, (5) data the user provides us with during their connection via a different platform (iOS and Android applications, Facebook, Google). Throughout the completion of any order form on our webpage, you will be asked for your full name, your address, the postal code of your area, your e-mail address, your phone number, credit card details, payment method. In addition, you might be asked for more specific information, such as order shipping – delivery details, invoicing information or details regarding an offer you have requested. The www.techbox.com.gr uses the information you provide us with during the electronic sending of the form, in order to contact you about (i) the delivery of the order at your address, (ii) the confirmation and identification of the customer when necessary, (iii) new or alternative products offered by www.techbox.com.gr, (iv) special offers by www.techbox.com.gr, (v) the activation of a communications or internet service, (vi) the receipt of gifts in the event of a contest. You are given the opportunity of choosing whether you want to receive such a type of communication by www.techbox.com.gr or not, by sending your request via e-mail at info@techbox.com.gr .

We shall use your personal data for the purposes described above. We do not collect nor process your personal data or other types of personal information more than is necessary for us in order to fulfill the corresponding purpose. We shall use personal data solely in accordance with the current privacy policy, unless you have specifically consented to a different use of your personal data. In case we intend to use the personal data of yours which we are processing with your consent, we will inform you beforehand and, in cases the processing has taken place with your consent, we will use your personal data for a different cause only with your permission.

Use of Personal Data for marketing purposes

Aiming to the constant improvement and reinforcement of our services, you might receive marketing messages from us via email concerning our business and which might be of interest to you. You may choose the types of communication you want to receive at any given time, by updating your email preference center. You may also unsubscribe at any given time. The messages you receive on the phone number you provided during the placement of your order has the aim of updating you on the processing of your order. You may choose whether you wish to receive promotional material or not via the account you have created on our webpage. – Consent: We shall not use your personal data for marketing purposes unless we have your previous free and written consent. – However, for already existing customers, we might use the email address we have received from you in the context of our already existing customer relation, in order to provide you with promotional material regarding products or services similar to the ones you have requested or used in the past or that might be of interest to you. You may, however, oppose to this use when collection of data takes place or every time a message is sent. In order to stop receiving email messages for marketing purposes, you may follow the instructions included in the email message you receive.

Use and retention of Personal Data for compliance purposes

We might need to use and retain personal data for legal and compliance purposes, such as prevention, detection or investigation of a crime, prevention of loss, fraud or any other abuse of our services and IT systems. Furthermore, we might use your personal data for internal and external control requirements, information safety purposes, or the protection or exercise of our rights, of privacy, safety, the property of ours or of third parties.

Cookies

The www.techbox.com.gr is able to use cookies as a means of facilitation and function of the services via its webpage. Cookies are small text files, sent and maintained at the computer of the user, allowing webpages such as www.techbox.com.gr to function smoothly and without technical issues, to collect multiple choices of the user, to identify regular users, to facilitate their access to it, and for the collection of data for the improvement of the webpage content. Cookies do not cause damage to the computers of the users or the files stored in them. We use cookies so as to provide you with information and process orders, whereas they allow us to present you with marketing and educative content relevant to your interests and needs. Please take into account that cookies are absolutely necessary for the proper and smooth function of the webpage www.techbox.com.gr.

Third party suppliers, including Google, are able to display Company ads on webpages on the Internet, use cookies for the information, amelioration and display of ads based on previous visit of the user on www.techbox.com.gr. The www.techbox.com.gr is also able to deploy cookies originating from your previous visit of this webpage for repetitive marketing. You may choose to be excluded from such a use of cookies by Google, by clicking here. You may also adjust your browser (Chrome, Firefox, Edge, etc) so that it informs you every time before a cookie is received and you can decide whether you will receive or reject it. In this case, please bear in mind that you might not be in a position to deploy all its possibilities.

The www.techbox.com.gr may use the functions of Google Analytics for display ads (e.g. repetitive marketing, display reports of Google display Network, etc). By using ads settings, the visitors may be excluded from Google Analytics for the display ads and also adjust the Google display Network ads. You can find the Google Analytics exclusion choices available for the web here. The www.techbox.com.gr complies with the Ad Policy based on Google AdWords interest and the limitations set for vulnerable categories and: www.techbox.com.gr and third providers, including Google, use cookies (such as the Google Analytics cookie) for the information, improvement and display of ads, according to previous visits of certain users on the webpage, for the execution of reports concerning the way in which www.techbox.com.gr ads are displayed, other uses of marketing services, interaction with said ads displays and marketing services regarding visits on www.techbox.com.gr. The www.techbox.com.gr is able to use the data deriving from Google’s marketing based on interest or the data of a mutual third party (such as age, gender and interests) with Google Analytics. We retain the right to alter the current Cookies policy at any given time. Any alteration of the current Cookies policy shall be considered valid once the revised Cookies policy is available on our webpage. Advertisers of third parties and other partner businesses may use their own Cookies in order to collect information regarding your activity on our webpage. We do not control these Cookies.

Processing of sensitive personal data

It is possible in some cases that we process special categories of personal data regarding you (“sensitive data”). Sensitive data is defined as personal data disclosing racial or ethnic origin, political beliefs, religious or philosophical beliefs, participation in syndicalist organizations, genetic data, biometric data with the cause of identifying a person, their health, sexual life or sexual orientation. For example, we might need to process sensitive data which you have rendered public. We might also, in cases, need to process sensitive data of yours for the support, exercising or defense of legal claims. Furthermore, it is possible that we will need to process sensitive data of yours following your unbiased explicit and separate consent, within a specific context and for a specific purpose.

Rectification, modification or deletion of Information

The www.techbox.com.gr allows its users to rectify, modify, fill in or delete data and information that have been provided to www.techbox.com.gr. If you choose to delete an information, www.techbox.com.gr shall act accordingly so that said information is immediately deleted from its archives. For the protection and safety of the user, www.techbox.com.gr shall attempt to make sure the person performing the modification is the actual user. In order to have access, to modify or to delete your personal data, to report an issue regarding the operation of the webpage or to set any question, you may contact www.techbox.com.gr or send an email to info@techbox.com.gr . The modification or rectification of your personal data may also take place via the subscription page of www.techbox.com.gr. Please note that we shall make every possible effort to protect your personal data, however the protection of your password used on our webpage depends on your actions also.

 

Your legal rights

As the data subject, you have specific legal rights concerning the personal data we collect from you. Our Company respects your rights and commits to constantly addressing your concerns. The following list includes information regarding your legal rights, which derive from the effective legal framework for the protection of personal data:

  • Right to withdraw consent: In cases upon which the processing of your personal data takes place following your consent, you may withdraw said consent at any time.
  • Right to rectification: You may request that we rectify the personal data concerning you. We make a special effort to make sure the personal data of yours that happen to be in our possession or control and are constantly used are accurate, complete, current and relevant, based on the most recent information at our disposal. You may also check and rectify your personal data by entering your personal account on techbox.com.gr
  • Right of restriction: You may request the restriction of the processing of your personal data, in case:
  • You are questioning the accuracy of your personal data, for the period of time necessary for the verification of said data,
  • The processing is illegal and you are requesting the restriction of said processing, instead of the deletion of your personal data,
  • We no longer need your personal data, but you are in need of them for the support, exercising or defense of legal claims, or
  • You oppose to the processing while we are verifying whether our legal interests supersede your own.
  • Right of access: You may require from us information regarding personal data we maintain about you, including information concerning the categories of personal data in our possession or control, the reason they are being used, the source they were collected from, if not directly from you, and with whom they have been shared, as applicable. You may receive from us free of charge a copy of your personal data we maintain about you. We retain the right to demand a reasonable fee for any further copy you might require from us.
  • Right to data portability: Following your request, we shall transmit your data to a different controller, when technically feasible, under the condition that the processing is based on your consent or is necessary for the execution of a contract. Instead of receiving a copy of your personal data, you may request from us the transmission of said data to a different controller, whom you shall directly indicate to us.
  • Right to deletion: You may request the deletion of your personal data, in case:
  • Your personal data is no longer necessary regarding the purpose for which they were collected or processed
  • You have the right of objection to any further processing of your personal data and you exercise said right
  • The processing takes place with your consent, you then withdraw said consent and there is no other legal basis for processing
  • Your personal data have been processed illegally unless if said processing is necessary
  • Of compliance to a legal obligation, which demands the processing of your data from us
  • Particularly for lawful obligations of discharge of duty
  • For the support, exercising or defense of legal claims.
  • Right to object: You may object – at any given time – the processing of your personal data due to special circumstances, under the condition that the processing is not based on your consent, but on legal interests of ours or of a third party. In this case, we shall no longer process your personal data, unless we are able to prove the existence of imperative legal grounds and a superseding legal interest for the processing or the support, exercising or defense of legal claims. If you oppose to said processing, you are requested to clarify whether you desire the deletion of your personal data or the restriction of the processing conducted by us.
  • Right to lodge a complaint: In the case of a presumed violation of the privacy protection legislation in force, you may lodge a complaint with the supervisory authority in the state of your habitual residence or place where the alleged infringement took place. Please note that we shall try to satisfy your request within 30 days. However, this deadline may receive an extension for specific reasons which concern this legal right in particular or the complexity of your request. Restriction of access: In certain cases, it is possible that we are not able to provide access to your personal data as a whole or to certain data, based on provisions of law. If we deny your request, we shall inform you on the reason of said denial. Lack of identification: In certain cases, we might not be able to seek your personal data due to the identification data you provide us with via your application. Two examples of personal data we cannot acquire when you provide us with your name and e-mail address are:
  • Data collected via web browser cookies
  • Data collected via social media; in case you have published a comment using a pseudonym unknown to us.

In such cases, when we are not able to identify you as data subject, we are not in a position to comply with your request to satisfy your legal rights, as described within the current article, unless you provide us with additional information, allowing your identification.

Exercising of your legal rights: In order to exercise your legal rights, please contact us via e-mail.

Personal Data Maintenance

In general, we shall delete the personal data we collect from you if it is no longer necessary to accomplish the aims for which they were originally collected. However, it is likely that we are asked to save your personal data for a longer period of time due to provisions of law. Furthermore, we shall not delete the entirety of your personal data if you have requested that we do not communicate with you in the future. For this reason, the Company maintains archives which contain information regarding the people who do not wish any contact with them in the future (e.g. via group e-mails). We categorize your requests as consent for the retention of your personal data for the aims of maintaining said archive, unless you give us different directions. Please address your questions regarding the issue of data protection and any possible requests for the exercising of your legal rights to our Controller on dpo@e-shop.gr.

Acceptance of the Privacy Protection Procedure applied by www.techbox.com.gr

If you are using the current webpage, you accept and consent to the current Data Privacy Statement, as well as the terms and conditions of use of the webpage as announced.

Limited license

Under the current terms and conditions set and in compliance with the applicable legislation and regulations, Techbox provides you with a nonexclusive, nontransferable, personal, limited right to access, use and display the current webpage and its contents. This license does not comprise a transfer of title to the webpage and its elements and is subjected to the following restrictions: (1) you must retain all the annotations regarding intellectual and other property rights, on every copy of the webpage and its elements and (2) you may not modify the webpage and its elements in any way or duplicate or publicly display or distribute or in any other way use the webpage and its elements for any public or commercial purpose, unless it is allowed by the current provisions.

Modifications

Techbox retains the right to modify or alter the applicable terms and conditions for the use of the current webpage at any given time. Such modifications, alterations, additions or deletions in the terms and conditions of use shall be rendered in force immediately upon their announcement, which may take place via any means, including but not limited to the announcement of new terms and conditions on this webpage. Every use of the webpage following such a modification or alteration shall be considered to be an acceptance of the modifications, alterations, additions or deletions on your behalf. Techbox may, at any given time, terminate, modify, suspend or cease any feature of this webpage, including availability, display image or description of any product or service.

Limitation of Responsibility

Techbox, its employees or other representatives of the company, under any circumstances, bear responsibility for any following, incidental, indirect, special compensation or expenses or financial penalty, including but not limited to, lost future gains, interruption of firm’s activities, loss of information or data, or loss of clientele, loss or damage of property, and any other claims against third parties that might arise from or in relation to the use, copy, or display of the current webpage or its contents or any other connected webpage, irrespectively of whether techbox was already informed, was aware of should have been aware of this possibility.

Products characteristics, images, prices, availability

Techbox bears no responsibility and is not bound to possible errors concerning characteristics, images, prices and availability of products as showcased on www.techbox.com.gr and cannot ensure there will exist no such errors due to any cause while entering or/and updating the characteristics or/and price of a product.

The store retains the right to cancel customers’ orders in case an incorrect description, availability, price and title is discovered. You shall always receive a relevant notification from us, including the justification.

In the context of good faith and for your own protection, in case you find that a product is offered at an unusually low or high price as compared with its market value, please proceed to contact the Customer Service Department on 2310 553055 or via e – mail on info@techbox.com.gr before you place your order.

Right of Rescission

In case you happen to be a natural person (consumer) and your purchase is intended for personal use and not for the service of your personal activity, then you have the right to rescind within 14 calendar days, while returning the relevant product. The right of rescission is valid given that the product is in its original state and the return takes place via your personal means and while you bear the return expenses within 14 calendar days, beginning from the day of the rescission (whether you are returning the product or you are shipping it via a transporter). If the return is approved, you shall receive a refund proportionate to the value of the products you are returning, via the same payment method used to conduct the original transaction.

Terms and conditions for exercising the right of Rescission

You may exercise the right of rescission within fourteen (14) calendar days, beginning from the delivery of the product, so that it is considered due and you do not need to mention any further justification.

In case you validly exercise the right of rescission, in order to return the product, it is required that it is in its original state, the packaging is intact, including all the adjunct accessories, possible gifts, companion items and materials.

In case the product has lost its value due to poor treatment, beyond the simple examination of the functionality and characteristics of the product, you are obliged to restore the decrease of its value via financial compensation. In that case, we shall subtract said amount from the refund we will provide you with for the return of the item. In such cases, you shall be informed before the procedure of credit and return of said amount of money is completed. Regarding, in particular, the case of components and spare parts, where the item requires appropriate technical expertise concerning its selection and its installation and which cannot function as an independent unit, it is considered that upon unsealing the packaging, the product has lost at least 50% of its market value and in case of rescission, only 50% of the billing fee shall be returned, unless it concerns a purchase you made following our recommendation.

Exceptions to the Right of Rescission

The right of rescission is not valid in the cases excluded by the current legislation and case law, such as products constructed especially for you in compliance to standards you have set, services that have already been executed, products that are not suitable for return due to health reasons given that they have already been unsealed, and also printer expendables, programs and software, etc.

Transaction Security with the use of credit card

All payments conducted via credit card (Visa, MasterCard, Maestro) take place via the “Viva Payments SA” electronic payment platform powered by Viva Payments or by Stripe.

 

Business Identity

Mihail – Alexandros Alizotis

Solonos 39, Thessaloniki

VAT no. 120795136

H’ Thessaloniki

General Electronic Commercial Registry 042831106000

2310 55.30.55

Intellectual Property Rights and Trademark

The website design, text, graphics, selection and settings of it are all property of techbox 2010 – 2021.

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